Legion Protection Pte Ltd has a dedicated 24/7 command centre that adequately disseminates information, checks on deployment status, mobilize officers during crisis and ensure goals, objectives and strategies are met.
The controllers also ensures that all handing/taking over procedures are carried in a timely manner and according to the set standard. This is to safeguard continuity of the security monitoring.
CENTRAL MONITORING STATION
LEGION PROTECTION PTE LTD HOTLINE ( 67493959 ) 24/7
Our Command Centre is 24/7 manned by 3 controllers on rotating shifts, 24/7.
Presence of a designated secured 24 hours Operational Command Centre to ensure supervision and contact-ability of all our sites.
Responsible for relief activation, client liaison and attendance.
Is restricted to only authorized personnel
Fulfill all client’s security services contractual obligations
Provide quality services
All client information is kept confidential and shared on a need-to-know basis
Maintain communication with the clients, operations team and the deployed security officers
Monitor and record log-in calls and situation report for the security officers
Coordinate with the security officers on all matters including facilitating the provision of resources to the various sites
Ensures that all operational matters are escalated to the relevant persons until normalcy
All senior management informed of any emergencies at sites
All officers will have to report on duty via E-Attendance which will be captured by our Command Centre, with their individual employee’s number and name, 15 minutes before shift commencement.
They will also be monitored or tracked by our IP cameras on sites.
Controllers will inform the respective Site Operations Executives of any shortfalls once the shift starts for the site.
Operation Executives will then carry out their daily shortfall coverage. Our shortfall coverage timing is kept at 2 hours max
MOBILIZATION PLAN-MANPOWER CRISIS MANAGEMENT
DSS manpower deployment policy aims to provide sufficient security manpower within the stipulated time given. During the occurrence of any manpower shortfall there is a plan in place to recover the manpower shortage